Transforming sustainability
We transformed the capability and sustainability of a construction company.
Challenge:
A mid-sized construction company needed to predictably return to profitability. Too, they wanted to prepare the organization for the founder’s retirement, retaining the great parts of the company legacy.
Effort:
Clearpath team members assessed the staff and critical issues and developed an overall roadmap for transformation activities. We built a Strategic Framework with tools and training for day-to-day operational management. We defined the Master Process of the organization and used it as a pictorial index for all operational activities, role descriptions, work templates, and standards, clarifying opportunities for team improvement. We conducted leadership classes for all levels of management, from executive to superintendent. New organizational structures, meeting management, communications systems were designed. We optimized the design of the culture and developed improvement team skills which enabled six priority projects to be successful in their markets.
Result:
Clearpath people implemented a full transformation that created a sustainable organization. By developing a new level of performance in leaders and staff, we enabled the founder to pass on his legacy and retire. The organization has a shared, “full-team” understanding of how to systematically achieve results. We reduced waste, disconnects, and poor customer relationships so that there would be increased profit available to share with employees. We enabled a plan for long-term effective growth. The organization became proactive in addressing customer needs in the right way, at the right time. Within projects and in complex selling, we reduced the time and uncertainty and improved the “stickiness” of critical decisions. Within a few months, we changed the habits of hundreds of people, effectively eliminating bad language and harassment which enabled new quality of conversations, less risk of litigation, and a new image of a construction company in the market; this enabled them to become the preferred contractor in work with schools, churches and community projects.
“You caused this place to change, in ways I could have never imagined possible. It’s a better place. I wish I had known you earlier!” – Founder, CEO
“You helped us ask the right questions, got us capable to change, and get very organized to get the results – we’re energized” – President and CFO
“It feels lighter now, the context of the conversations are different – positive & can-do vs. hopeless & complain – there’s no complaining now, success is our choice.” – President
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